Event with Ticketshop

Login to your Event Manager xing-events.com.

Choose in your list of events the one for which date you wish to modify.

Open the "Edit Event" category in the left bar and click on "Basic Data". Here you can change the start date (please note that the date must be in the future).

Don't forget to save.

Informing participants

Would you like to inform your attendees that the date of your event has been changed?

To do so, open the "Promote event" category in the left bar and click on "Email Campaign" and then on "Create a campaign". You will then have the possibility to send a simple email or an email with a design template to all your participants.

Event cancellation

You want to cancel an event?

If you do not have any attendees or your event is still in the draft, you have the following option of deleting the event:

  • log on www.xing-events.com 
  • click in the overview on the three points on the right hand side next to the event you would like to cancel
  • select in the next step to cancel the event

If you already have participants, you will not be able to delete the event. But you can make it invisible.

Log in to your Event Manager on www.xing-events.com.

Choose from your list of events the one you want to cancel:

  • open the "Edit event" category in the left bar
  • click on "Sales channels"
  • go to the tab "Event on XING"

In the settings of the tab "Event on XING", please change the visibility to "Only people on the guest list".

Then go to the tab "Event homepage".

In the settings of the "Event homepage", change the visibility to "Only for you as organiser and your attendees" or "Not visible at all" (for the latter option, you might need to change the main sales channel).

Don't forget to deactivate the ticket categories!

Go to the "Set up Ticket Sales" tab and click on "Ticket categories". 

For each category, go to the "..." button on the right hand side and validate the "deactivate" option in order to terminate ticket sales.

To obtain an event cancellation form to refund the participants, please contact our support per email: support(at)xing-events.com .

Informing attendees

Would you like to inform your participants that your event has been cancelled?

To do so, open the "Promote event" category in the left bar and click on "Email Campaign" and then on "Create a campaign". You will then have the possibility to send a simple email or an email with a design template to all your participants.

Last update on 10.06.2020
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