All functions within the EventManager will remain fully usable until 31 March 2023. From now on, it will no longer be possible to create events with an event date after 31 March 2023. It is also no longer possible to create a new account in the EventManager. If you are an existing customer and would like to use a new employee for events that are already active, please contact our support team at events(at)xing-events.com.
Yes, you can handle these events via the EventManager. All functions and support are available to you as known.
Support will be available to all customers in the known quality until 31 March 2023 for questions that arise. Services within the scope of Professional Service Packages that you have already purchased will also be provided to the usual extent until the end of Q1 2023. New service packages can no longer be booked with immediate effect.
Our product is fully available to you for events that are created and carried out until 31 March 2023. The booking of special services (e.g. Professional Service packages) is no longer possible with immediate effect. Already booked packages will be realised as agreed until 31 March 2023.
No, it is no longer possible to create new Event Manager accounts.
It is possible to add new users who do not currently have an account until the end of October if you already have an active EventManager account in your company. This will no longer be possible from November onwards.
The XING Events API - like all EventManager functions - will be available to you until 31 March 2023.
In this case, please get in touch with your contact person in Sales.
You can view and download all invoices until 15 April 2023. We recommend that you do this promptly for all events that have already been processed and file the invoices digitally.
You can download the data of your participants from the EventManager. Please note the provisions of the DSGVO regarding data storage and the requirements for further contact (double opt-in).
You can download the data of your participants from EventManager. Please discuss the migration of the data with the respective new provider.
The requirements vary greatly depending on the event and the target group; therefore, we will not make a specific recommendation. Once you have selected a provider, please use our help section on the website. There you will find extensive help on data export and other topics. If you still have questions, we will be happy to advise you.
Please inform your ticket buyers and registrants yourself. You can send an email to all registered participants of your events via the EventManager. Alternatively, you can download the data of your participants from the EventManager and send them an email via your own email tool.
We will ensure that any outstanding issues are resolved beyond 31 March 2023.
No, unfortunately this is no longer possible. Please look for a new provider to handle these events. For necessary steps such as data export etc., you will find assistance on our website in the help section. If you still have questions, our support team at events(at)xing-events.com will be happy to help you.
Please contact our support (events(at)xing-events.com) or your sales manager in charge. This is the best way for us to address your individual questions. Thank you very much.
In general, the bookings remain valid. Your event organiser will inform you about the further procedure.
You cannot do this yourself. To do so, please contact our support at support(at)xing-events.com.
Please contact our support (support(at)xing-events.com). This is the best way for us to address your individual questions. Thank you very much.