The payment method cannot be changed later.
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You can reach our support team from Monday to Friday from 9:00 to 18:00 CET. The team answers your questions in German, English, French and Spanish. Write us via the support form to track your request. If you like, you can also contact us by phone:
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In general, the organiser determines whether or not cancellations are permitted for the respective event. To send a cancellation request, please use the link that appears in your order confirmation e-mail. If a cancellation is possible, you will receive your refund within 14 working days of receipt of the cancellation request. Please note: cancellations usually incur a fee. In exceptional cases, the organiser may pay the fees. If you want to cancel individual tickets in your order and cancellation is permitted, please contact our support team. There are no cancellation fees for free events.
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E-tickets are delivered as a PDF file via e-mail, paper tickets are posted. The postage costs are as follows:
In some cases, organisers may send tickets to you directly. For some events, mobile tickets will also be sent. In this case, the confirmation e-mail will contain a QR code or a Passbook file (for Apple devices). As a XING member you also have the option of downloading your ticket and invoice from the event's attendee area. The attendee area can be found on the respective event page on XING.
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The organiser can set whether the guest list on XING or XING Events is public.
Since we cannot rule out the possibility that the organiser maintains other public lists of participants, it is best to contact the organiser directly (you will find the relevant contact details in your confirmation email).
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Provided that no name is specified on the ticket, it can be passed on to another person. In case your ticket is personalised, you can go to your personal attendee area on XING and change your data (name, surname, company and title) on your own. In case you don't have a XING account or didn't buy your ticket with the e-mail address of your XING account, please contact our support team to arrange a change of name. If "non-transferable" appears on the ticket next to your name, the ticket cannot be passed on or reassigned to another person.
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If you have not received any information about the cancellation of your event or a possible refund, please contact the event organiser directly. As soon as the event or your order has been officially cancelled, we can check the status of your refund for you.
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Depending on the chosen payment method you'll receive your ticket immediately or shortly after the payment has been registered. For credit card, SOFORT, PayPal, direct debit or invoice, tickets are shipped immediately after you order them. For prepayment, tickets are shipped once payment has been registered. When you pay by bank transfer, please enter your invoice number as the payment reference so that we can assign the transfer. Please check your spam folder, in case you didn't receive any e-mail. If you still can't find your ticket, please contact our service team.
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XING Events acts as the ticketing provider on behalf of numerous event organisers worldwide. Your direct point of contact is the event organiser. If possible, please get in touch with the organiser directly or visit the event website to find out about a potential event cancellation.
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