a) For free events, our ticketing software is free. b) For paying events the price per registration is € 0.99/ £ 0.89 per participant plus 3.9 % of the ticket price (1.95 % charge per registration + 1.95 % payment processing charge). You only pay fees, when there are real registrations for your event. c) Option „paper tickets“:
Paper tickets by mail (EU) (per order) € 4.90/ £ 4.20
There are no postage charges for electronic tickets or registration confirmations. The buyer carries the cost of tickets sent by mail.
d) Option „Cancellation“:
Refund all attendees if event is cancelled (per order): € 0.00/ £ 0.00
Per order in case of cancellation (initialized by buyer, e.g. chargeback): € 5.00 /£ 4.30
The XING Events service fee cannot be refunded when cancelling a ticket or registration, since the ticket and payment handling service has already been provided. Note: There are no cancellation fees 1) if no transfer has been made and 2) the event is for free.
You can set the rate of VAT under the Payment Handling menu item in your event. XING Events manages attendee registration and payment processing for the event on your behalf. As the organiser, although you use our platform for the automated generation and delivery of invoices for attendees, you remain the invoice issuer and contractual partner throughout the ticket purchasing process. You choose whether it is a private or commercial event. Our system helps you avoid making any mistakes in the settings. For example, the software automatically displays the tax rates that are applicable in each country. For private events, the system informs you directly about the legal situation when selecting the country. It's important to set the correct VAT rate before the event goes live, because you can no longer change these settings after the first ticket is sold.
At the beginning of each month you will receive a payout of the past month’s ticket sales revenues less our fees. Still outstanding invoices are cleared automatically. If you organize multiple events and there is an invoice outstanding for over a month from a different event, this invoice will be subtracted from the pay-out amount as well. The final invoice is therefore replaced by the monthly created invoices. We reserve the right to deviate from this rule in exceptional cases.