Depending on the chosen payment method you'll receive your ticket immediately or shortly after the payment has been registered. For credit card, SOFORT, PayPal, direct debit or invoice, tickets are shipped immediately after you order them. For prepayment, tickets are shipped once payment has been registered. When you pay by bank transfer, please enter your invoice number as the payment reference so that we can assign the transfer. Please check your spam folder, in case you didn't receive any e-mail. If you still can't find your ticket, please contact our service team.
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E-tickets are delivered as a PDF file via e-mail, paper tickets are posted. The postage costs are as follows:
- Paper tickets by post (Germany) (per order): EUR 3.90 (plus VAT)
- Paper tickets by post (EU) (per order): EUR 4.90
In some cases, organisers may send tickets to you directly. For some events, mobile tickets will also be sent. In this case, the confirmation e-mail will contain a QR code or a Passbook file (for Apple devices). As a XING member you also have the option of downloading your ticket and invoice from the event's attendee area. The attendee area can be found on the respective event page on XING.
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In general, the organiser determines whether or not cancellations are permitted for the respective event. To send a cancellation request, please use the link that appears in your order confirmation e-mail. If a cancellation is possible, you will receive your refund within 14 working days of receipt of the cancellation request. Please note: cancellations usually incur a fee. In exceptional cases, the organiser may pay the fees. If you want to cancel individual tickets in your order and cancellation is permitted, please contact our support team. There are no cancellation fees for free events.
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Provided that no name is specified on the ticket, it can be passed on to another person. In case your ticket is personalised, you can go to your personal attendee area on XING and change your data (name, surname, company and title) on your own. In case you don't have a XING account or didn't buy your ticket with the e-mail address of your XING account, please contact our support team to arrange a change of name. If "non-transferable" appears on the ticket next to your name, the ticket cannot be passed on or reassigned to another person.
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The payment method cannot be changed later.
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During the ordering process you have the option to specify a password and thus create a new XING account. The advantages of creating an account when purchasing a ticket are explained in the next question.
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Firstly, you can log in on XING to place your order so the order form will be automatically filled out. As a XING member you also have the option of downloading your ticket and invoice from the event's attendee area. In case you want to pass on your ticket to another person, you can do so in your personal attendee area as well. You'll also receive information about the event from the organiser. The attendee area can be found on the respective event page on XING. On the event website you'll also find our people2meet feature that gives you the opportunity to network with suggested attendees. It also works with our XING Events app.
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Log in to your XING account and select your registered events in the Events section. You'll find your attendee area on the corresponding event page under Your Attendance.
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For a data inquiry, please contact our service team at support(at)xing-events.com. You'll then receive a compilation of your data stored in the XING Events application via e-mail.
This information includes only the data processed by us in the context of the XING Events application. If you also wish to know which of your data is stored at XING, please request this data directly at xing.com.
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If you find that the data stored at XING Events is not correct, you can easily correct it. All data relating to your ticket purchase can be edited on the XING event page under Your attendance (if the organiser permits the change of attendee data). If this does not get you any further, please contact our service team at support(at)xing-events.com.
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Simply contact our service team at support(at)xing-events.com and ask them to delete your data. You'll then receive an e-mail with a confirmation link with which you can complete the deletion. Please keep in mind that not only XING Events, but possibly also the event organiser processed your data. You should therefore also send a deletion request to the organiser of the event. This deletion only deletes your data at XING Events. If you also wish to delete your data at XING, please also contact XING for the deletion.
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You can reach our support team from Monday to Friday from 9:00 to 18:00 CET. The team answers your questions in German, English, French and Spanish. Write us via the support form to track your request. If you like, you can also contact us by phone:
- From Germany: 0800 264 26 36
- From Austria: 0800 93 00 56
- From Switzerland: 0800 00 18 82
- From United Kingdom: 0800 612 15 22
- From France: 0800 94 05 19
- From Spain: 900 800 725
- International: +49 89 552 735 813
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